At Polaris our DNA started with co-founders Edgar Hetteen, his younger brother Allan and his close friend David Johnson who had somewhere to be and no way to get there. 65 years later, you still see that drive, ingenuity, and pioneering spirit in everything we do.

Service Engineer, Diagnostic

Location: Plymouth, Minnesota US


This position is no longer open.

Job Number: 3875

Requisition Number: R016406

Position Title:

External Description: At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to Think Outside.


This role is responsible for delivering comprehensive diagnostic tools & processes to the Polaris dealer network to ultimately improve customer uptime. While primarily focused on ORV & On-Road products, they will also serve as the architect and ongoing owner of the next generation of Digital Wrench, ensuring that the tool/platform enhances technician's ability to diagnose the increasingly complex Polaris products for all current and future product lines.


Lead the serviceability and maintainability aspects of new product development

• Lead all aspects of the development and release of diagnostics for the assigned product line(s)

• Lead development of diagnostic special tools required to service the assigned product line(s)

• Simplify and improve technician's ability to diagnose systems & trouble codes, resulting faster and more accurate repairs

• Partner with Electrical Engineering to ensure Polaris Digital Wrench diagnostic software supports new and existing products

• Provide input to owner's, service, and parts manuals, as well as other product technical resources such as dealer training material

• Serve as THE go to person for all assigned product line(s) with respect to diagnostics (new & existing)

• Publish a Diagnostic Serviceability Specification at or before Gate 2 on all new projects & ensure cross functional team alignment. To accomplish this task ensure that Service Diagnostics is an active participant on all new project teams starting at Gate 1.

• Represent the Service Department on all product development projects; lead new product development service diagnostic strategy

• Stay abreast of new diagnostic technologies and own the Long Range Diagnostic Plan (LRDP)

Current product support and service related communications

• Represent the Service Department in Post Sales Surveillance activities to identify potential issues with diagnostic support

• Work within the Technical Service and Warranty team to optimize service processes that leverage diagnostic data

• Recommend effective communication plans to resolve field diagnostic issues as the expert on all available methods of internal and external communications to the dealer network

• Maintain communication with Technical Service, Warranty, Customer Service, Engineering, Manufacturing, Purchasing and Quality, communicating information on product problems

• Support the Bulletin Field Execution Process on communications involving vehicle controller updates

• Provide assistance to help resolve escalated customer and dealer inquiries

• Maintain comprehensive service knowledge of Polaris products

• Other responsibilities, as assigned


• Bachelor's degree in engineering

• 5 - 7 years of engineering experience, preferred focus in calibration, diagnostics, EE

• Excellent verbal communication skills

• Excellent analytical skills

• Excellent communication and problem-solving skills

• Proficient at Excel and data presentation

• Project management experience

• Strong product and industry knowledge

• Customer contact and knowledge of retail service operations


• General office environment, interacting with the engineering design team

• Significant interaction with dealers and customers

• Some Travel

We are an ambitious, resourceful, and driven workforce, which empowers us to Think Outside. Apply today!

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. With annual 2018 sales of $6.1 billion, Polaris' high-quality product line-up includes the Polaris RANGER, RZR and GENERAL side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; Indian Motorcycle mid-size and heavyweight motorcycles; Slingshot moto-roadsters; snowmobiles; and deck, cruiser and pontoon boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with parts, garments and accessories, along with a growing aftermarket portfolio, including Transamerican Auto Parts. Polaris' presence in adjacent markets includes military and commercial off-road vehicles, quadricycles, and electric vehicles. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

EEO Statement

Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

City: Plymouth

State: Minnesota

Community / Marketing Title: Service Engineer, Diagnostic

Company Profile:

EEO Employer Verbiage:

Location_formattedLocationLong: Plymouth, Minnesota US

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