At Polaris our DNA started with co-founders Edgar Hetteen, his younger brother Allan and his close friend David Johnson who had somewhere to be and no way to get there. 65 years later, you still see that drive, ingenuity, and pioneering spirit in everything we do.

Service Engineer

Location: Medina, Minnesota US

Notice

This position is no longer open.

Job Number: 4126

Requisition Number: R1660

Position Title:

External Description: At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to Think Outside.

  • JOB SUMMARY
    The Service Engineer plays a primary role in achieving Indian Motorcycle's customer-centric vision through collaboration with internal and external partners. The Service Engineer actively participates in all new product development activities, evaluates vehicle serviceability during design, and advocates for adjustments to improve ease of ownership and maintenance for our customers and dealers. The Service Engineer also coordinates all field campaigns related to released products, and manages a variety of cross-functional projects to ensure timely and successful completion.

We fuel the passion of riders around the world by delivering innovative and high-quality vehicles, products, services and experiences that enrich lives- join us today!

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Lead the serviceability and maintainability aspects of new product development
  • Lead project teams to deliver service readiness and support for Indian Motorcycle products
  • Advocate on behalf of customers and dealers to incorporate serviceability into product design
  • Lead the development of diagnostic tools/flowcharts for dealership technicians to use
  • Complete detailed analysis of new products corresponding to each Gate Review; publish and present Serviceability Specification with each new Model Year
  • Collaborate and influence across teams (Design Engineering, Quality, and Manufacturing Engineering) to eliminate service concerns during design
  • Maintain expertise about new product development, service technologies, and manufacturing, quality, and design processes
  • Ensure flat rates are available for new products and that they are kept up to date for all products
  • Serve as the primary contact for all Indian Motorcycle serviceability and maintainability issues
  • Provide input and connect cross-functional teams to create detailed and accurate Owner's, Service, and Parts Manuals
  • Lead development of special tools required to service Indian Motorcycles
  • Work with Electrical Engineering to ensure diagnostic software is updated to support new and existing products
  • Attend and be an active member of all Indian Motorcycle product team meetings

2. Lead bulletin/field campaign execution and service related communications
  • Represent the Service Department in Post Sales Surveillance activities to identify potential product issues
  • Think critically to identify root causes and repair procedures for field issues
  • Communicate across the organization to keep teams informed of issue status
  • Manage all aspects of the Bulletin Field Execution Process
  • Provide assistance to resolve escalated customer and dealer inquiries
  • Report on and monitor field campaign completion rates

3. Other
  • Partner with Owner Connections to ensure timely and effective resolution of escalated customer issues, and apply customer feedback to future design
  • Communicate with customers and dealers in a highly personalized way; fluidly adapt to changes in conversation direction
  • Act as a unifying voice to facilitate problem solving, research, and dispute resolution between Indian Motorcycle dealers, Dealer Services, Field Sales, and customers
  • Obtain an industry leading position in PP100 (for serviceability) and dealership service NPS scores
  • Lead special projects to continuously innovate and deliver a high quality service reputation for Indian Motorcycle
  • Work within the Technical Service and Warranty team to standardize service processes
  • Maintain comprehensive service knowledge of Indian Motorcycle products
  • Other responsibilities, as assigned

SKILLS & KNOWLEDGE
  • Bachelor's degree in Engineering
  • 5 - 7 years of Engineering experience
  • Excellent analytical skills
  • Excellent communication and problem-solving skills
  • Cross-functional influencing capabilities
  • Ability to multi-task in a fast-paced, varied environment with a commitment to delivering results
  • Proficient at Excel and data presentation
  • Project management experience
  • Strong product and industry knowledge
  • Customer contact and knowledge of retail service operations
  • Strong mechanical background and practical experience
  • Experience in the manufacturing environment

WORKING CONDITIONS
  • General office environment
  • Daily collaboration across the organization
  • Significant interaction with dealers and customers
  • Occasional Travel


We are an ambitious, resourceful, and driven workforce, which empowers us to Think Outside. Apply today!

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. With annual 2018 sales of $6.1 billion, Polaris' high-quality product line-up includes the Polaris RANGER, RZR and GENERAL side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; Indian Motorcycle mid-size and heavyweight motorcycles; Slingshot moto-roadsters; snowmobiles; and deck, cruiser and pontoon boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with parts, garments and accessories, along with a growing aftermarket portfolio, including Transamerican Auto Parts. Polaris' presence in adjacent markets includes military and commercial off-road vehicles, quadricycles, and electric vehicles. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com

EEO Statement

Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

City: Medina

State: Minnesota

Community / Marketing Title: Service Engineer

Company Profile:

EEO Employer Verbiage:

Location_formattedLocationLong: Medina, Minnesota US

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