IT Client Support Specialist
Location: Apodaca, Nuevo Leon MX
Job Number: 4663
Requisition Number: R3760
Position Title:
External Description:
At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging
assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we
are, and we create incredible products and experiences that empower us to Think Outside.
JOB SUMMARY:
IT
Client Support Specialist deploy and support the systems and technologies required by corporate, manufacturing, and distribution
center users in a global enterprise environment. In addition to supporting all technology needs of Polaris employees, IT Client
Support Specialist may also assist in providing local hands on support for corporate tier 3 IS teams.
ESSENTIAL
DUTIES & RESPONSIBILITIES:
• Assess and prioritize daily work based on outstanding Worldwide Service Desk
issues
• Ticket and time tracking using our ITSM solution, ServiceNow
• Provide rapid-response support to
all distribution centers, corporate offices, and manufacturing facilities
• Support of devices such as laptops, desktops,
handheld barcode scanners, custom workstations, label printers, and other proprietary technology
• Support of Windows
based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
•
Administration of Active Directory and O365 for all user and end-user system objects
• Provide local hands on support
for corporate tier 3 IS teams including problem reporting and resolution for distribution centers, corporate offices, and
manufacturing facilities
• Maintain ongoing computer refreshes and setups
• Create documentation, standard
work, and knowledge base articles
• Act as a local resource for Worldwide Service Desk projects
• Participation
in after hours on-call support may be required
SKILLS & KNOWLEDGE:
• Advanced knowledge of modern
computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer
equipment required
• Advanced knowledge of Windows 7, Windows 10, and server operating systems required
•
Experience configuring and maintaining laptops and desktops in an enterprise environment required
• Experience with
Microsoft Office 2016 and above, specifically Outlook, Word, Excel, and PowerPoint
• Self-motivated with the ability
to work independently and/or collaboratively with remote peers
• Excellent communication and customer service skills
required
• 2-year technical degree or equivalent experience required
• 3-5 years' experience working in an
enterprise helpdesk setting required
WORKING CONDITIONS:
• Manual and physical dexterity required
•
Must be able to lift 40 + pound equipment
• Warehouse, office, and manufacturing environment
• Occasional
travel may be required
We are an ambitious, resourceful, and driven workforce, which empowers us to Think Outside.
Apply today!
About Polaris
As the global leader in Powersports, Polaris Inc. (NYSE: PII) pioneers product
breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since
our founding in 1954. With annual 2019 sales of $6.8 billion, Polaris' high-quality product line-up includes the Polaris RANGER®,
RZR® and Polaris GENERAL side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; Indian Motorcycle®
mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; snowmobiles; and deck, cruiser and pontoon boats, including
industry-leading Bennington pontoons. Polaris enhances the riding experience with parts, garments, and accessories, along
with a growing aftermarket portfolio, including Transamerican Auto Parts. Polaris' presence in adjacent markets includes military
and commercial off-road vehicles, quadricycles, and electric vehicles. Proudly headquartered in Minnesota, Polaris serves
more than 100 countries across the globe. www.polaris.com
EEO Statement
Polaris is an Equal Opportunity
Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation,
gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance,
membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
City: Apodaca
State: Nuevo Leon
Community / Marketing Title: IT Client Support Specialist
Company Profile:
EEO Employer Verbiage:
Location_formattedLocationLong: Apodaca, Nuevo Leon MX