At Polaris our DNA started with co-founders Edgar Hetteen, his younger brother Allan and his close friend David Johnson who had somewhere to be and no way to get there. 65 years later, you still see that drive, ingenuity, and pioneering spirit in everything we do.

Fixed Operations Area Manager - Great Lakes

Location: Grand Rapids, Michigan US

Apply

Job Number: 5427

Requisition Number: R6547

Position Title:

External Description: At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to Think Outside.

Job Summary

The Fixed Operations Area Manager is responsible for executing the Fixed Operations strategy to measurably improve dealer profitability, customer retention, owner repurchase and customer experience within the Polaris Off-Road dealer network. The Fixed Operations Area Manager supports continued development and implementation of dealer best practices to deliver industry-leading customer experiences aligned with Polaris' strategic initiatives including customer obsessed, highly efficient, profitable growth.

Position ideally located in C. Michigan, with potential to travel across the Great Lakes region (WI, MI, IL, OH). Candidates must live within reasonable distance from a major airport.

Job Responsibilities


  • Consults one-on-one with dealers on service and parts department processes, department goal setting and planning.

  • Utilize dealer data and tools to identify focus areas of opportunity

  • Partners with dealers to enhance the customer experience through growth in service and parts sales and operations capabilities.

  • Responsible for implementing and maintaining fixed operations processes to support the achievement of objectives

  • Establish dealer best practices to achieve target completion rates of safety and service bulletins.

  • Conduct in-dealer training and education to support Fixed Operations process improvement

  • Supports efforts to cascade learnings and best practices through field training and communications, and dealer network wide initiatives to facilitate best practice sharing

  • Utilize service industry trends to maintain competitive advantage in the marketplace. Fixed Operations Area Manager will need to be at the forefront of new technology, best practices, tools and customer behaviors that will enhance the overall sales and customer experience.

  • Continuously seeks knowledge through hands-on experience, formal and informal education, training/seminars, and internal and external networking.


Education Specifications

  • Bachelor's Degree in business or related field


Experience Requirements

  • Typically requires a minimum of 3 years of related experience

  • Strong understanding of dealership operations and financial systems

  • Experience working directly with dealership staff, preferably dealership owners and managers

  • Position requires up to 75-80% travel

  • Proficiency in Microsoft Office products


Preferred

  • Fixed operations experience in similar industry preferred (automotive, powersports, marine)


We are an ambitious, resourceful, and driven workforce, which empowers us to Think Outside. Apply today!

About Polaris

As the global leader in Powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. With annual 2020 sales of $7.0 billion, Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; snowmobiles; and deck, cruiser and pontoon boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with parts, garments, and accessories, along with a growing aftermarket portfolio, including Transamerican Auto Parts. Polaris' presence in adjacent markets includes military and commercial off-road vehicles, quadricycles, and electric vehicles. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com

EEO Statement

Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

City: Grand Rapids

State: Michigan

Community / Marketing Title: Fixed Operations Area Manager - Great Lakes

Company Profile:

EEO Employer Verbiage:

Location_formattedLocationLong: Grand Rapids, Michigan US

© 2019 Polaris Inc. All rights reserved.